Terms of Service

HomeHeroes is for businesses that provide home services, such as plumbing, electrical, HVAC, roofing and remodeling work, and for the people they authorize. You must be at least 18 and able to enter a contract. If you accept these terms for a company, you confirm you have authority to bind it, and “you” means that company.

HomeHeroes is not for personal, family or household use, and homeowners who talk to a contractor through HomeHeroes are not parties to these terms.

HomeHeroes gives you a portal to receive and manage leads, lead generation in the services and ZIP codes you choose, BookingHero to answer leads and book estimates, phone numbers and messaging, reporting, and connections to tools such as Google Calendar, Housecall Pro and ServiceTitan.

We improve HomeHeroes all the time, so features change. We will not remove a core feature you pay for without telling you first. Features marked as beta or preview are offered as they are and may change or end.

• Give us accurate business and contact information and keep it current.
• Keep sign-in links and passwords private. You are responsible for what happens under your account, including what your team members do.
• Give team members only the access they need, and remove access when someone leaves.
• Tell us right away at matthew@hirehomeheroes.com if you think someone used your account without permission.

We send you leads from homeowners asking for the services you offer in the ZIP codes you choose, paid from your lead budget. We work to send real, relevant requests, but we do not guarantee how many leads you get, that a homeowner will answer or hire you, or what any job is worth.

Leads are for your business only. Do not resell them or pass them to another company. If a lead is invalid, request a review through the lead dispute flow in the portal, as the billing terms in section 8 describe.

You own the information about your customers and their jobs that you or your customers put into HomeHeroes. You let us host, process and transmit it only to provide HomeHeroes to you, as our Privacy Policy describes.

You are responsible for having the right to contact every person you or BookingHero call, text or email through HomeHeroes. That includes getting any consent the Telephone Consumer Protection Act, state telemarketing and texting laws, and carrier rules require, and giving accurate business information for text-messaging registration. HomeHeroes honors STOP replies automatically. Do not ask us to message anyone who has opted out, and do not upload contact lists you have no right to use.

BookingHero uses AI to write and send replies to your leads in your business’s name, ask about the job and book estimates. It answers from the information you give it, such as your services, hours, service area, prices and policies. Keep that information accurate. BookingHero repeats what you tell it.

AI can make mistakes. Review BookingHero’s conversations regularly and take over any conversation when it needs a person. You are responsible for the appointments, prices and other commitments made to your customers in your name, whether you or BookingHero made them. We do not promise that any particular reply will be correct or complete.

BookingHero is not an emergency service. It cannot send help for a gas leak, fire, flood or other danger, and you should tell your customers how to reach you or emergency services directly.

When you connect Google Calendar, Housecall Pro, ServiceTitan, a lead platform or another service, you let HomeHeroes access it within the permissions you grant, to provide the features you turned on. That service’s own terms and privacy policy apply to your use of it. We are not responsible for its availability or for changes its owner makes. You can disconnect a service at any time from the portal.

You pay the fees in your order or in the plan you choose in the portal, including the software plan and your lead budget, plus any taxes. Payments are processed by Stripe. If a payment fails, we may pause lead delivery and BookingHero until it is resolved. Lead budgets, credits, top-ups, pausing, cancellation and disputes follow the billing terms below.

Billing terms you accept in the portal

Version 2026-09-07-review

Do not use HomeHeroes to:

• send spam, or call or text people without the consent the law requires
• send messages that are false, misleading, harassing, hateful or illegal
• pretend to be another person or business
• break the law, including consumer protection, privacy and licensing laws
• upload malware, or probe, scan or test the security of HomeHeroes without our written permission
• copy, scrape or reverse engineer HomeHeroes, or use it to build a competing product
• get around usage limits, billing or the controls on who can see which account

If you see someone misusing HomeHeroes, tell us.

HomeHeroes, BookingHero, the portal and our software, designs and content belong to HomeHeroes and our licensors. These terms give you the right to use HomeHeroes while your account is active, and no other rights. If you send us ideas or feedback, we may use them without owing you anything.

You can cancel at any time from billing in the portal or by emailing us. Cancellation stops future renewals as the billing terms describe.

We may suspend or close your account if you do not pay, break these terms, put other people or HomeHeroes at risk, or if the law requires it. When it is reasonable to, we will warn you first and give you a chance to fix the problem.

After an account closes, you can ask us for a copy of your leads and conversations for 30 days. After that we delete your information as our Privacy Policy describes. Sections 5, 8, 10 and 12 through 17 continue after the account closes.

HomeHeroes is provided as is and as available. To the fullest extent the law allows, HomeHeroes makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that HomeHeroes will be uninterrupted or error free, that any lead will become a job, or that AI-generated replies will be accurate.

To the fullest extent the law allows, HomeHeroes is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, jobs or data, even if we were told they were possible.

Our total liability for all claims about HomeHeroes or these terms is limited to the amount you paid us in the 12 months before the event that caused the claim.

Some places do not allow these limits, so they apply to you only as far as the law allows.

You will defend and pay for claims against HomeHeroes brought by third parties that arise from your customer data, the messages and calls you or BookingHero send on your behalf, your work for your customers, or your breaking these terms or the law. That includes claims under the Telephone Consumer Protection Act and similar laws. We will tell you about the claim promptly and let you control the defense.

These terms are governed by the laws of the state in which HomeHeroes is organized, without regard to its conflict-of-law rules. Before filing a claim, each side agrees to try to resolve the dispute informally for 30 days after written notice. If that does not work, the dispute will be decided in the state or federal courts located in that state, and both sides consent to those courts.

We may update these terms. We post the new version here with a new date, and for significant changes we tell you by email or in the portal at least 30 days before they take effect. If you keep using HomeHeroes after a change takes effect, the new terms apply. If you do not agree, you can cancel before then.

These terms, your order and the billing terms in section 8 are the whole agreement between you and HomeHeroes about HomeHeroes. If one part cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer this agreement without our written consent. We may transfer it as part of a merger, acquisition or sale of assets. Neither side is responsible for delays caused by events outside its reasonable control.

Send questions and legal notices to matthew@hirehomeheroes.com.